Returns | Exchanges | Refunds
We hope you love your new items from OCEANISTA. But if for some reason your order isn’t just right, we have a simple, no-hassle exchange and return policy. If the item is unused, unworn, unwashed, with original tags/packaging, and within 15 days of delivery, return it to us for an exchange or refund. We do not accept exchanges or returns if it has been more than 15 days from the time of delivery.
Please contact us at email@example.com for a return authorization number and to ensure that it is not a sale item and falls within our Return Policy. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping and handling charges for returns over 15 days.
OCEANISTA asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
OCEANISTA Trading Company LLC, in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Returned or exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be returned to the customer, and refunds/exchanges will not be processed.
The following items are not refundable/returnable/exchangeable under any circumstances:
- Subscription Boxes, One-Time Boxes, Beach Bundles, Mystery Boxes, Limited Edition Boxes, Mini Curated Boxes
- Discounted Items, Sale Items, Final Sale Items, BOGO Sale items
- Holiday items & Personalized Items
Shipping charges incurred for apparel size exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Email your request to firstname.lastname@example.org and we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to OCEANISTA and the original return/exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
OCEANISTA will not be held liable for any additional import taxes, duties, and/or customs fees incurred at the time of entry.