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FAQ

Subscription Box

Subscribing to the Oceanista® subscription box is simple.

Make a selection; Seasonal, Annual, or Gift Annual Subscription and you will then be sent to the product page where you will customize your box.

After making your selections, click the button to complete your order and you will be sent to the shopping cart.

Click on the check out button and fill in your billing information and where you would like your box shipped.

Automatically save $40.00 when you subscribe to our Annual Subscription Plan!

Once you enter your payment details you will receive your box every season (4x per year) and you will automatically be placed into our current members subscriber rotation.

Due to our boutique-style customization and curation process, along with the availability of handmade products we find from artisans every season, we bill our customers 45 days in advance. This gives us the exact idea of the number of customized items and crafts we order from our vendors.

Our subscription box billing and shipping schedule is as follows:

Spring Box [ MAR | APR | MAY ]

Auto-billing on February 5th

Auto-ships on or around March 5th*

*Due to delays in shipping logistics, our Spring 2022 Wanderlust Limited Edition Box will ship around March 20th

Summer Box [ JUN | JUL | AUG ]

Auto-billing on May 5th

Auto-ships on or around June 5th

Fall Box [ SEP | OCT | NOV ]

Auto-billing on August 5th

Auto-ships on or around September 5th

Winter Box [ DEC | JAN | FEB ]

Auto-billing on November 5th

Auto-ships on or around December 1st

Order by November 30th for Christmas delivery*

Existing members are auto-billed February 5th, May 5th, August 5th, November 5th.

New subscribers are billed the day they sign up and will automatically be placed into our current subscriber shipping and billing cycle.

Boxes are shipped within 2 weeks of ordering or on the date stated “Auto-ship” every season and you will receive an email with tracking information as soon as your box ships.

You will never be billed twice before receiving your first box!

Example 1: 

If you Subscribe/Order our Box on September 10th, 10 days after our scheduled Auto-bill date of August 5th, you would receive the most current box which would be the Fall Box. You would then be placed in our subscription membership rotation. Second auto-billing would occur on November 5th, and your second box would auto-ship December 5th.

Exception to this scenario would be:

1) If our current box is sold out - New Subscribers are automatically pulled into the winter season rotation and receives the winter box

2) You don't want the Fall Box and you shoot us an email letting us know!

Example 2: 

Subscribe on April 2nd and you will be scheduled to receive the Spring Box.

You can expect to receive 6-8 hand-picked beach-inspired essentials such as apparel, jewelry, exclusively designed artisan pieces, beauty products, flip flops, mermaid swag, Oceanista® exclusives, and other surprise items in every box.

Choose the subscription that says "Gift Subscription".

You will then be sent to the customization page where you will need your gift recipients sizes and skin type.

After making your selections, click the button to complete your order and you will be sent to the shopping cart.

We're sorry to see you go but if you need to cancel your subscription you may do so at any time by clicking "Manage Subscription" and clicking cancel subscription at the bottom of the page.

Please note, if you have already been billed for the season box or annually, or if you have prepaid ahead, you will still receive your final shipment(s) however, you will not be billed any further.

Remember, you can also pause or skip a season at anytime and we will rotate you back into our seasonal schedule at your convenience.

If you need to skip or pause a season or make changes to your subscription, simply log in to your customer account at any time by clicking "Manage Subscription".

Once there, you can make changes to your shipping address, credit card info, pause or skip a season and more.

If you require assistance, please feel free to contact our customer care team at customercare@oceanista.com and we will be happy to assist you!

If your customization options have changed, simply shoot us an email at hello@oceanista.com.

We will update your personalized file and we will confirm the update with you prior to shipping out your next box.

Simply shoot us an email at customercare@oceanista.com with a photo and we'll send out a replacement to you.

Other Questions

Shipping is calculated by weight and the destination of your order.

Subscription boxes ship for a flat rate of only $8.95 U.S.

Attention: Due to increases in shipping carriers rates, customs fees and logistics, we have halted subscription box shipments to Canada and International destinations at this time.

Choose your shipping preferences at check-out for the most up-to-date shipping rates when shopping our Beach Boutique!

Oceanista® and Oceanista® Jewelry will not be held liable for any additional import taxes, duties, and/or customs fees incurred at the time of entry. Any items or subscription boxes returned due to unpaid taxes, duties, and/or customs fees will not be reshipped and no refund will be processed on your products or subscription.

Oceansita® and Oceanista® Jewelry reserves the right to cancel subscriptions.

Many of our products from our Boutique Shop sometimes ships directly from the manufacturer and many items are custom made when you place your order. For this reason, our shipping times can vary. Please allow 7-21 days for shipping. Many items can and do arrive much earlier than that, but please do not be alarmed if it takes the full 21 days.

If you ordered more than one item, your items may arrive in separate shipments if they are produced by different manufacturers.

Sand Dollar Rewards® points will appear in your account 30 days after you make a purchase and you can begin using them as soon as you've reached 500 reward points!

Or stash them up for as much as $100 in rewards!

Simply log in to your Account and you will be able to keep track and spend your Sand Dollars® any way you choose!