It depends on where you are. We prepare your package within 1-3 business days. Once you receive your shipping confirmation, packages usually take 5-10 business days to arrive. Delivery details will be provided in your confirmation email.

It depends on where you are. Orders processed here will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

For orders above $100, shipping is free to the Continental U.S. Shipping costs for orders below $100 are determined by weight and destination.

For One-Time Box orders, enjoy free shipping to the Continental U.S. for orders over $100, and a $9.95 flat rate for orders below $100.

Free shipping is offered for Build Your Own Beach Box (BYOB) bundles over $100, while a $9.95 flat rate applies for orders under $100.

Choose your shipping preferences at check-out for the most up-to-date shipping rates when shopping our Beach Boutique!

Please note: Oceanista subsidizes shipping costs for our subscription members, one-time boxes, and beach box bundles. The average cost of our beach boxes are $14.95 to ship within the Continental U.S. and as much as $23 to Alaska and Hawaii. Please be sure your address is up-to-date in your account prior to your subscription(s) recurring and shipping out. Oceanista is not responsible for shipments lost due to incorrect shipping addresses. If a subscription and/or beach box is returned to us due to an invalid address, a reshipping and handling fee of $9.95 will be incurred to reship your order.

Oceanista will not be held liable for any additional import taxes, duties, and/or customs fees incurred at the time of entry. Any items, gift boxes, or beach bundles returned due to unpaid taxes, duties, and/or customs fees will not be reshipped and no refund will be processed on your products, subscription, or shipping costs.

Oceanista reserves the right to cancel subscriptions and beach box orders.

Simply shoot us an email at hello@oceanista.com with photo evidence and we'll send out a replacement to you.

If you ordered more than one item, your items may arrive in separate shipments if they are produced by different manufacturers.

Sand Dollar Reward® points will appear in your account 30 days after your order is fulfilled and you can begin using them as soon as you've reached 100 reward points!

Or stash them up for as much as $50 in Sand Dollar® rewards!

Simply visit our Sand Dollar Rewards Page where you will find instructions on how to access your account. You will also be able to keep track and spend your Sand Dollars® any way you choose!

Yes. Sand Dollars® expire after 1 year of inactivity.

If you need to skip or cancel your subscription you may do so at any time by logging into your account and clicking "Manage Subscription" and clicking either "skip" or "cancel" subscription.

Please ensure you opt to skip your order before the next auto-renewal date if you wish to skip the next subscription order.

You can reactivate your subscription(s) at any time by logging into your Account. Simply click 'Manage Subscription' once you are logged in and click 'Add A Product'.

You can also email us at hello@oceanista.com and we would be happy to reactivate for you - Your card will be charged at midnight upon reactivation of your subscription.

Simply shoot us an email at hello@oceanista.com with photo evidence and we'll send out a replacement to you.

You can update your address by logging into your account, or emailing us at hello@oceanista.com.

Important: Changing your shipping address once your subscription order has populated does not change your shipping address for that order. In this case, you will need to email us at hello@oceanista.com immediately.

Please make sure you receive a confirmation email from us that your address has been changed for the subscription box order that has populated and keep this as a receipt in case we need to reference back to it.

Oceanista is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an invalid address, a reshipping and handling fee of $9.95 will be charged to reship the package.

Oceanista is not responsible for lost/stolen packages once marked as delivered by USPS/UPS or inaccurate addresses entered by the buyer. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office or by a friendly neighbor for pick up to ensure safe delivery.

Important note: Changing your shipping address in your account after your subscription order has populated does not change your shipping address for that order. In this case, you will need to email us at hello@oceanista.com immediately to change your address on that order.

Please make sure you receive a confirmation email from us that your address has been changed.

Unfortunately subscriptions are final sale items and do not qualify for returns. We suggest gifting your items to a loved one as most of our items are suitable for regifting!

Unfortunately, the contents of our boxes are handcrafted ahead of time and we are unable to replace the item with something else. You can always swap your subscription for another themed box in your Account. An item you don't love could also make a wonderful gift! If you have further questions, please contact us at hello@oceanista.com

We want you to love your Oceanista purchase! If you’re not satisfied, you may return eligible items within 15 days of delivery. Please note:

• Item Inspection: Returns must be inspected and approved before a refund is issued.
• Items must be unused, unworn, unwashed, with original tags/packaging, and in original condition.
• Refunds will be processed to the original payment method within 14 days after approval.
• Shipping Fees: Original and return shipping and handling fees are non-refundable.
• Restocking Fee: A 10% restocking fee applies to all returns.

Non-Returnable/Non-Exchangeable Items

• Subscription Boxes, One-Time Boxes, Beach Bundles, Mystery Boxes, Limited Edition Boxes, Mini Curated Boxes
• Discounted Items, Sale Items, Final Sale Items, BOGO Sale Items
• Holiday Items, Personalized Items
• Worn swimwear (per federal law)

How to Initiate a Return

1. Contact returns@oceanista.com within 15 days of delivery for a Return Authorization Number (RAN).
2. Write the RAN on the outside of the box.
3. Pack the item in its original packaging with a copy of the invoice/packing slip and reason for return.
4. We can provide a return shipping label for your convenience. The cost of the label will be deducted from your refund amount.
5. Ship to the provided address using a trackable method. We are not responsible for lost returns.

Items returned without a RAN, past 15 days, or not in original condition will be returned at the customer’s expense.

Exchanges

We do not offer direct exchanges. Return the item following the steps above and place a new order. Exchanged items and orders using store credit are not eligible for free shipping. Shipping charges for apparel size exchanges will be billed to the customer unless otherwise specified.

Damaged or Defective Items

Contact returns@oceanista.com within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund after inspection, with no restocking fee.

Cancellations and Order Modifications

Email cancellation or modification requests to customercare@oceanista.com as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request. If the order has shipped, it cannot be canceled or modified, and the standard return policy applies.

Additional Notes

• We are not responsible for shrinkage or bleeding due to washing.
• Oceanista is not liable for any additional import taxes, duties, or customs fees incurred at the time of entry.
• After 15 days, all sales are final.

Contact Us

Email returns@oceanista.com for assistance.

Unfortunately due to our intricate curation process, subscription boxes and other curated box collections are not refundable/returnable/exchangeable under any circumstances.

This includes, but not limited to, one-time boxes, mystery boxes, beach bundles (build-a-beach-box), limited edition boxes, mini curated boxes. Our curated boxes make a wonderful gift!