We make it simple to shop RISK FREE with our money back guarantee! If you receive your item damaged or defected, please notify us immediately at 1-888-96-BEACH or firstname.lastname@example.org.
We are able to exchange or provide a store credit if your merchandise is returned and received within 30 days from the date of purchase, but only if we are contacted within 7 days of receiving your merchandise. We will provide you with a return authorization number and you must write this number on the outside of the box in order for your return to be accepted. We care about you and we want to make you happy, but if we have not heard from you within 7 days to make special arrangements, or your returned item has not reached our warehouse within 30 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 30 days or final sale products. Oceanista.com asks that merchandise be returned in its original condition; meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return. Items returned without a return authorization number, past 30 days, or not in original condition will be returned to customer at the customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). The following items are not returnable/exchangeable under any circumstances:
Final Sale Items, Items Beyond 30 Days Ship To Time, Personalized Items, or Subscription Boxes. Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed. Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to 350 Forest Avenue, Suite 17, Laguna Beach, CA 92652, and the original return/exchange policy will be applied. Exchanged items along with orders that use a store credit are not eligible for free shipping.