FAQs & Shipping & Returns

How do I sign up for the Subscription Box?

Subscribing to the Oceanista® subscription box is simple. Once you're on the Oceanista® subscription box page, go to Step 1 to "Choose Your Perfect Plan." Make your plan selection and you will then be sent to Step 2, our customization section, where you will customize your box by telling us your sizes and skin type. Once you complete the questionnaire, you will be sent to Step 3; "Complete my Subscription." Click the button to complete your order and you will be sent to our Check-out Page. From there, fill in your billing information and where you would like your box shipped. Automatically save $20.00 when you subscribe to our Annual Subscription Plan! Once you enter your payment details you will receive your box every season and you will automatically be put into our current members subscriber rotation. Skip a season or cancel anytime! 

When will I be billed and when will I receive my box?

Our subscription box auto-billing and auto-shipping schedule is as follows:

Spring Box [ Mar | Apr | May ]
Auto-bill Feb. 1st
Auto-ships Mar. 5th

Summer Box [ Jun | Jul | Aug ]
Auto-bill May 1st
Auto-ships Jun. 5th

Fall Box [ Sep | Oct | Nov ]
Auto-bill Aug. 1st
Auto-ships Sept. 5th

Winter Box [ Dec | Jan | Feb ]
Auto-bill Nov. 1st
Auto-ships Dec. 5th

Existing customers are auto-billed FEB 1st, MAY 1st, AUG 1st, NOV 1st.

New subscribers are billed the day they sign up and will automatically be placed into our current subscriber billing cycle. Boxes are shipped within 3 weeks of ordering or on the date stated “Auto-ship” every season and you will receive an email with tracking information as soon as your box ships. You will never be billed twice before receiving your first box. 

Example 1: If you Subscribe/Order our Box on November 25th, 10 days after our scheduled Auto-Bill date of Nov. 15th, you would receive the most current box which would be the Fall Box. You will then be auto-billed again after receiving your first box and your Winter box would ship out on or after Dec. 5th, depending on when you received your Fall Box. You would then be in our current subscriber rotation. Third auto-billing would incur on Feb. 15th, and third box would auto-ship Mar. 5th. Exception to this scenario would be 1) If our current box is Sold Out - New Subscriber is automatically pulled into the Winter Box rotation, or 2) You don't want the Fall Box and you shoot us a fast email letting us know! We are pretty flexible Oceanista's over here 😘🌴🌊🐚

Example 2: Subscribe on April 2 and you will be scheduled to receive the Spring Box. Please note: Subscriptions Boxes are always limited in quantities and availability. If supplies are out, you would be notified and scheduled to receive our Summer Box which would ship June 5th, unless other special arrangements are made.

If you have any questions regarding Seasonal Boxes, Automatic Billing dates, and/or Automatic Shipping dates, please don't hesitate to contact us at customercare@oceanista.com.

How do I send a Subscription Box as a gift?

Once you are on the Oceanista® subscription box ordering page, go to Step 1 and click the box that says "Gift Subscription". You will then be sent to Step 2, our customization section where you will need your gift recipients sizes and skin type. Once you complete the questionnaire, you will be sent to Step 3; "Complete my Subscription." Click the button and complete your order by filling in your billing information and where you would like your gift shipped. You will only be billed one time and the gift recipient will receive a box every season for one full year (4 boxes total). Annual Gift Subscriptions are curated just like our main subscription program with a customizable gift note in the first box, and no two boxes will ever be alike!

How do I update my Account Info?

If you need to make changes to your subscription, simply login to your customer account by clicking "Manage Subscription" at the bottom of our website. From there, you can make changes to your shipping address, credit card info, skip a month and more. If you require assistance, please feel free to contact our customer care team at customercare@oceanista.com and we will happily assist you!

How do I Skip a season or cancel my Subscription?

Simply login to your account by clicking on "Manage Subscription" at the bottom of our website. Click on the "Skip Shipment" tab and your next box will automatically skip a season.

We're sorry to see you go but if you need to cancel your subscription you may do so at any time by clicking "Manage Subscription" at the bottom of the website and clicking cancel subscription. Please note, if you have already been billed for the season or annually, or if you have prepaid ahead, you will still receive your final shipment(s) however, you will not be billed any further. Remember, you can also skip a season at anytime and we will rotate you back into our schedule at your convenience.

What do I do if something in my box is broken?

Simply shoot us an email ASAP at customercare@oceanista.com with a photo and we'll send out a replacement to you! 🌴

Boutique Shipping Details

How much is shipping?

We charge a $7.95 flat rate shipping fee for all subscription box orders! All orders placed over $100 always ship FREE! Choose your shipping preferences at check-out for the most up-to-date shipping rates when shopping our boutique!

When will I receive my order from your Boutique Shop?

Many of our boutique products from our Shop sometimes ships directly from the manufacturer and many items are custom made when you place your order. For this reason, our shipping times can vary. Please allow 7-21 days for shipping. Many items can and do arrive much earlier than that, but please do not be alarmed if it takes the full 21 days. 

I ordered several items from your Boutique, but I only received one.

If you ordered more than one item from our Boutique, your items may arrive in separate shipments if they are produced by different manufacturers. 

Boutique Return, Exchange, & Refund Policy

We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase. 

Please contact us at customercare@oceanista.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds or credits for shipping and handling charges for returns over 15 days or final sale products.

Oceanista.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.

Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.

We are not responsible for shrinkage or bleeding as a result of washing your item(s).

The following items are not returnable/exchangeable under any circumstances:

  • Subscription Boxes

  • Final Sale Items

  • Items Beyond 15 Days Ship To Time

  • Customized and Personalized Items

    Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards can take up to two weeks to process from the time the return is received and processed.

    Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to www.Oceanista.com and the original return/exchange policy will be applied.

    Exchanged items along with orders that use a store credit are not eligible for free shipping.




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